Terms of Service

1. Service provider

Frank Tehnika OÜ, registry code 14429215, VAT no. EE102053997. Registered office and warehouse: Marati 3, 11712 Tallinn, Estonia. E-mail tehnika@frankevents.ee, phone +372 555 79 834. Customer service on working days 9:00–17:00.

In these terms Frank Tehnika OÜ is referred to as "we" and the person submitting an enquiry or the other party to a contract as "the client".

2. Services, product descriptions and prices

Descriptions, technical specifications and daily rates of rental equipment are listed in the catalogue on the Equipment rental page. For products sold and for installation services we prepare a quote on request.

Prices are in euros. Catalogue prices are shown without VAT; quotes and invoices show the total price including 24% VAT. A quote issued to a consumer always states the final price including VAT.

The rental price is calculated by the number of days in the rental period: 1 day is the daily rate; for 2–3 days each additional day adds 50% of the daily rate; for 4 days or more a weekly rate of 2.5 daily rates applies for each commenced week. Transport, installation, technician labour and other additional services are priced separately in the quote.

Catalogue prices and the amount calculated in the website basket are indicative. The binding price is the one in the quote or order confirmation we send. If a price has been displayed substantially below market value due to an obvious error, we may decline to confirm the order.

3. Ordering and conclusion of the contract

To place an order, send an enquiry through the website basket or contact form, by e-mail or by phone. We reply within one working day with a quote stating the equipment or service, the period, the price including VAT, the delivery method and the payment terms.

The contract is concluded when the client confirms the quote in writing (including by e-mail) or pays the invoice issued on its basis. We send the client an order confirmation by e-mail.

If the ordered equipment is not available for the requested time, we notify the client as soon as possible and offer an equivalent replacement or refund any amount already paid within 1–2 working days; depending on the payment method the refund may take up to 7 working days to arrive.

4. Payment

Payment can be made by bank transfer against an invoice or by payment card (Visa, Mastercard, including Apple Pay and Google Pay) through a secure payment link we send. Card payments are processed by a payment service provider; we never see or store card details.

New clients and consumer clients pay the rental or service in advance, before the equipment is handed over or the work begins, unless the quote provides otherwise. Regular clients are invoiced with the due date stated on the invoice.

All payments are in euros. In case of late payment we may charge default interest of 0.05% of the outstanding amount per day.

5. Delivery, handover and return

Rental equipment is handed over and returned at our warehouse at Marati 3, Tallinn, on working days at an agreed time. On request we deliver and install anywhere in Estonia; the transport and installation fee depends on the destination and the volume and is stated in the quote.

The rental period starts when the equipment is handed over to the client and ends when it is returned to us at the time agreed in the quote. Equipment is handed over in working order and complete; an equipment list is drawn up at handover and the return is checked against it.

For a return later than agreed we may charge the applicable daily rate for each commenced day. Goods sold are delivered or handed over at the time agreed in the quote, within Estonia normally within 3–7 working days from the contract entering into force.

6. Client obligations during the rental period

The client uses the equipment for its intended purpose, following the user manual and our instructions, and does not pass it on to a third party without our consent.

The client is responsible for the equipment from handover until return. Lost, stolen or irreparably damaged equipment is compensated at replacement value; repairable damage at the cost of repair. Any fault or damage must be reported to us without delay.

The client ensures suitable conditions for the equipment (a dry and secure installation site, a compliant power supply) and gives our technician access to the installation when needed.

7. Changing and cancelling an order

A confirmed order can be changed or cancelled by e-mail. Cancellation is free of charge if the notice reaches us at least 7 days before the start of the rental period or the event.

For a later cancellation we may charge up to 50% of the order value for preparations made and resources reserved. If the equipment has already been delivered or the work has started, the client pays in full for the part actually performed.

A consumer client's statutory right of withdrawal is described in section 8 and applies regardless of this section.

8. Right of withdrawal (consumers)

If the client is a consumer (a natural person acting outside their trade or profession) and the contract was concluded at a distance (online, by e-mail or by phone), the client has the right to withdraw from the contract without giving a reason within 14 days from the day the contract was concluded. The right of withdrawal does not apply to legal persons.

To withdraw, notify us by an unambiguous statement by e-mail to tehnika@frankevents.ee or by letter to Marati 3, 11712 Tallinn. You may use the model statement below, but it is not obligatory. The deadline is met if the statement is sent before the 14 days have expired. We confirm receipt of the statement by e-mail.

If you withdraw, we refund all payments received from you without undue delay and no later than 14 days after receiving your withdrawal statement, using the same means of payment you used, unless agreed otherwise. The refund carries no fee. For goods sold, we may withhold the refund until we have received the goods back or you have supplied evidence of having sent them back; you bear the direct cost of returning the goods and are liable for any diminished value resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

If you asked for the service or the rental period to begin during the withdrawal period, you pay for the part already performed, in proportion, up to the time you notified us of the withdrawal.

• the service has been fully performed before the end of the withdrawal period and its performance began with your express prior consent and your acknowledgement that you lose the right of withdrawal once the contract is fully performed (§ 53 (4) 1) of the Law of Obligations Act);
• the contract is for leisure services (for example the technical servicing of a private event) and, on concluding the contract, we undertook to perform the service by a specific date or within a specific period (§ 53 (4) 7²) of the Law of Obligations Act);
• the goods were made to your specifications or to meet your personal needs (§ 53 (4) 2) and 3) of the Law of Obligations Act).

The right of withdrawal does not apply in the cases listed in § 53 (4) of the Estonian Law of Obligations Act, including where:

9. Complaints and liability

For goods sold, we are liable for any lack of conformity that existed at the time of handover and becomes apparent within two years of handover to a consumer. During the first year the defect is presumed to have existed at handover. Notify us of a defect within two months of discovering it, by e-mail or phone; we repair or replace defective goods and, if that is not possible, refund the amount paid.

For a defect in rented equipment or a service, notify us without delay, if possible during the rental period, so that we can remedy the defect or replace the equipment. We reply to a client's complaint in writing within 15 days.

We are not liable for defects caused by the client's action or inaction (misuse, accident, etc.) or by normal wear and tear. Towards business clients our liability is limited to the value of the contract, except in cases of intent or gross negligence.

10. Personal data

To handle enquiries and orders we process the client's name, contact details and order contents. Data is not passed to third parties for marketing purposes. Details, retention periods and the client's rights are set out in the privacy notice.

11. Dispute resolution

Please send complaints and questions to tehnika@frankevents.ee or call +372 555 79 834. We aim to resolve every disagreement by negotiation.

If no agreement is reached, a consumer client may turn to the Consumer Disputes Committee operating at the Estonian Consumer Protection and Technical Regulatory Authority (Endla 10a, 10122 Tallinn, www.ttja.ee), which is competent to resolve disputes arising from the contract between the client and us. Review of a complaint by the committee is free of charge. The client may also use the European Union online dispute resolution platform at ec.europa.eu/odr.

The contract is governed by Estonian law. Court disputes are resolved by Harju County Court unless the law provides otherwise.

12. Changes to these terms

We may amend these terms. Amended terms are published on this page and apply to enquiries submitted after publication. A confirmed order is governed by the terms in force at the time of confirmation.